Honestly, nobody expected that trash cans could raise customer satisfaction. Thanks to these smart solar trash cans, our customers can now focus on shopping and enjoy the pleasant department store atmosphere. We wanted to present the least amount of interference to our customers during the day. As a result of installing over 20 CleanCUBEs, we did not have to pick up garbage during the day at all. That was exactly what we were looking for.
Operations Manager, Lotte Department Store
Lotte Department Store offers shopping services and operates cultural centers, galleries, and event halls. There are currently 48 branches nationwide including 10 in Seoul.
In order to maximize the shopping experience of their customers, Lotte Department Store wanted to minimize waste collections during store hours. Whether indoors or outdoors, Lotte’s cleaning staff had to visit high traffic areas of their malls and outlets up to four times on weekdays and seven times on weekends. These frequent waste collections not only meant high operational costs but it also interfered with the shopping experience of customers.
After installation, Lotte’s collection frequency decreased from four to seven times a day to just once a day. Frequency could’ve been minimized even further but the company had a policy to empty all bins at least once a day. Lotte felt they achieved their goal, which was to offer a better shopping experience to their customers by collecting waste only once after store hours. Moreover, Lotte was very satisfied with the fact that the Clean Cube’s advertisement panel drew more attention and contributed to a 15% increase in customers’ participation in store wide events.
